Support
How to reach us, how soon we'll answer, and what helps us answer well.
Write to us
One address for everything: [email protected]. That covers questions, bugs, billing, privacy and copyright. Inside Skiss, you can also use Send feedback in the sidebar, which can attach a screenshot of the screen you're on.
How soon we'll answer
| What it's about | We'll reply within |
|---|---|
| Questions and bugs | 2 business days |
| Billing | 1 business day |
| Privacy requests | We'll confirm we have it within 2 business days and answer it fully within 30 days |
Business days are Monday to Friday, Alberta time, outside statutory holidays.
Billing
You handle most billing yourself in Settings › Manage billing, which opens your Stripe billing page: change between monthly and yearly, update your card, see and download receipts, or cancel. Pro is sold through Link, Stripe's checkout, so receipts and invoices come by email from Link, your card statement shows LINK.COM* followed by Skiss, and your orders are also at app.link.com. Prices are shown in your local currency in Skiss and at checkout, with any tax added there, and you're charged in that currency. Write to us if you think you were charged by mistake (within 14 days of the charge), or for anything the billing page can't do; Link support can help with a payment too. How refunds work is in the Terms.
Privacy requests
Anyone, in any country, can make these requests, and they're free. Send them from the email address on your Skiss account, so we know the request is yours, and start the subject line with one of these:
Data access: to get a copy of the personal information we hold about you, or to ask how it's been used and who it's been shared with.Data deletion: to have your account and everything in it deleted. You can also do this yourself, right away, in Settings › Delete account.Data correction: to fix something we hold about you. Say what's wrong in the email.Data objection: to ask us to stop or limit a use of your information.
To take your library with you, use Settings › Export my library any time. Writing for someone else? Include proof they've asked you to, such as a signed note from them. If you no longer have access to your account's email, write from another address and tell us; we'll find another way to check it's you. We never ask for your password. What we keep and why, your rights where you live, and how to complain to a regulator are in the Privacy page.
Copyright
Skiss saves pages for each person's own reference; it doesn't publish them. If you think someone is using Skiss against your rights, write to us with the subject line Copyright, the page or work involved, and how to reach you. The rules everyone agrees to are in the Terms.
Connect Skiss to Claude
Skiss works as a connector in Claude on the web, desktop and phone, so Claude can search your library and build from what you've saved. It only reads: it can't tag, edit or delete anything. Skiss Free includes 30 agent calls every 30 days; Pro is unlimited.
- Open Skiss in Claude's directory. Or, in Claude, open Settings › Connectors (some versions call it Customize › Connectors), choose Browse connectors and find Skiss.
- Choose Connect. Skiss opens and asks whether to allow Claude to read your library. Sign in if you need to, then choose Allow.
- Start a new chat, check Skiss is switched on in the chat's tools menu, and ask away.
Can't find Skiss there? Choose Add custom connector instead, name it Skiss, paste https://app.skiss.co/mcp, choose Add, then Connect, and carry on from step 2.
Things to ask:
- Use the Skiss tool generate_design_md("My collection") and build a landing page from it.
- Search my Skiss library for dark sites with oversized type, and tell me what they have in common.
- Find the pricing sections I've saved and design one for my product in the same spirit.
- Export the palette from linear.app as Tailwind colours.
What Claude can use, all read-only:
| Search your library | Find saved sites by text, tags, colour, stack and notes. |
|---|---|
| Get a site | One site's palette, type, spacing, page sections, speed scores and your notes. |
| List collections, Get a collection | Your collections and what's in each. |
| Design.md for a collection | A design direction measured from every site in a collection: colour roles, type, spacing, patterns and what to borrow, with a picture of each site's first screen and what each is known for. |
| Design.md for a site | The same, measured from one site. |
| Get an element | A saved element with its selector, size, styles and your note. |
| Look up a colour | A colour's values and contrast, and which saved sites use it. |
| Get a palette, Export a palette | Your palettes or a site's, as CSS, Tailwind, JSON, JS or a list. |
| Find sections | Every saved section of one kind, such as heroes, pricing or footers. |
To disconnect, revoke Claude in Agent access in Skiss, or remove the connector in Claude. Turning off the MCP server in Agent access pauses every connected app at once. Apps that can't sign in to Skiss use a token instead: make one in Agent access and it shows the steps. What Skiss keeps about these connections is in the Privacy Policy.
Connect Skiss to Cursor
Cursor signs in to Skiss the same way, so it needs no token.
- In Skiss, open Agent access and choose Add to Cursor. Cursor opens its Tools & MCPs settings and asks to install Skiss; choose Install.
- Skiss now shows under User MCP Servers as needing authentication. Choose Connect.
- Skiss opens in your browser. Sign in if you need to, then choose Allow. Back in Cursor, Skiss shows its 11 tools.
- Ask Cursor's agent to use Skiss, for example to build a page from a collection's Design.md.
To add it by hand instead, open Cursor's Settings › Tools & MCPs › New MCP Server and put this in the mcp.json it opens: {"mcpServers": {"skiss": {"url": "https://app.skiss.co/mcp"}}}. Then choose Connect next to skiss and Allow.
Before you write
These answer most questions faster than we can:
- Signing in: use Forgot password? on the sign-in screen. If you've tried a wrong password several times, wait a few minutes; sign-in pauses briefly to keep your account safe. If you use two-step sign-in and lost your phone, choose Use a backup code. No backup codes either? Email us from your account's address and we'll check it's you before turning two-step off.
- The Chrome extension: make sure you're signed in to Skiss in the same browser, then click Reload on the extension in your browser's extensions page. If a site won't capture, try Capture in my browser on the failed capture.
- Agents (MCP): check the app in Agent access hasn't been revoked and that Agent access is turned on. In Claude, remove the Skiss connector and add it again (steps above); for an app using a token, restart it so it picks the token up.
- Poor screenshots: some sites draw with 3D graphics, take over scrolling or hide behind an intro. Choose Re-capture from the site's menu, and if it's still wrong, use Report capture so we can see it.
The Help page inside Skiss has guides and answers to common questions.
What to include
- What you did, step by step, and what you expected to happen.
- Your browser and its version (for example Brave 1.70 or Safari 18), and whether you were using the extension or the Skiss app.
- A screenshot of what you saw.